Repair by post

Not everyone can make it to Albert Cuypstraat during opening hours. Posting your device works just as well, as long as it is packed properly and we can reach you for the go-ahead.

1. 01

   Register it

   Fill in the form with your model and the fault, and choose "send it by post". You will get our postal address and a reference by email.

2. 02

   Back up and unlock

   Make a backup, note your passcode for us and switch off find-my features. Without those we cannot test the device after the repair.

3. 03

   Pack it properly

   Bubble wrap around the device, a sturdy box, no loose accessories. Send it insured and keep the tracking code.

4. 04

   We diagnose and call

   Once it arrives we inspect it and contact you with what we found and what it takes. Nothing happens before you agree.

5. 05

   Repair and return

   After the repair we run the full test round and send the device back insured, usually within one to two working days of your go-ahead.