Terms and conditions

1. 01Scope

   These terms apply to every repair, inspection and sale by Fix Zo unless we have agreed otherwise with you in writing.

2. 02Diagnosis and go-ahead

   We inspect the device and tell you what the repair involves before we carry it out. No work is done without your agreement. If during the repair we find something that changes the picture, we stop and contact you.

3. 03Turnaround times

   Any time we mention is an estimate based on the device and the fault, not a guarantee. Parts availability and hidden damage can change it. We tell you as soon as we know.

4. 04Warranty

   We give 6 months warranty on parts we fit and on our workmanship. It does not cover new drop or liquid damage after the repair, faults in parts we did not touch, or damage caused by someone else opening the device afterwards.

5. 05Data and backups

   You are responsible for backing up your own data. We take care with your device, but we cannot be held liable for data loss. For software repairs we discuss the risk with you before starting.

6. 06Liquid damage

   With liquid damage no outcome can be guaranteed. We explain what we expect after the diagnosis, and you decide whether we should attempt the recovery.

7. 07Collection

   Please collect your device within thirty days of us reporting it ready. Beyond that we may charge storage. Devices left uncollected for six months after repeated notice may be disposed of.

8. 08Liability

   Our liability is limited to the value of the repair carried out. Devices with pre-existing damage, previous third-party repairs or a bent frame carry a higher risk, which we point out before we start.

9. 09Stolen devices

   We do not work on devices that are locked to an account that is not yours, and we do not bypass account or screen locks. Bring proof of ownership if a device is registered to someone else.